Frequently Asked Questions
If you have any further questions, please do not hesitate to email us through the form in the Contact Us section of our website.
Please note that Tobacco laws are completely different in each country. There are countries where importation of Cuban goods may be prohibited. Make sure you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad. We do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system. We apply the best practices and methods of shipping to ensure your cigars reach you safely and securely. If we deem that we cannot provide this assurance, we may not be able to process your order, will inform you accordingly.
Once we hand over your parcel to Postal Service, shipping times via International Priority mail services can be up to 2 weeks.
Please note that these delivery times are based on normal circumstances. Holidays and unforeseen postal situations may impact these times.
Our delivery guarantee comes into effect when packages do not arrive at their destination due to lost packages or an error by us. Undelivered packages that arise from customer errors such as wrong or insufficient address, theft of the packages on customer premise after delivery, package tracking shows delivered, and customer being away at the delivery address for extended periods of time during the delivery window of the packages are NOT covered. The delivery guarantee does NOT cover re-shipped packages as replacement for the non-delivered orders. In other words, if we are reshipping you a particular order for non-delivery, there is no refund of any kind if the replacement package does not show up. In addition, we always look at each case individually and make sure we do what we can to resolve any situation. Last but not least, the delivery guarantee claim period is 3 months from the time the order has been shipped. Any claims beyond this period will not be honored.
Shipping to our customers is FREE.