SHIPPING & DELIVERY
FREE SHIPPING for ALL ORDERS
We deliver to MOST countries in the world. We send our orders via ‘International Priority’. Delivery is usually done in your home country by the regular postal service. Delivery times will vary but you can expect the following:
Asia Pacific: 7 – 10 days
Europe: 4-7 days
North America: 7-10 days
THE LA CASA DEL HABANO ST.KITTS SATISFACTION GUARANTEE
If you are not satisfied with your purchase, please contact us immediately and we will make sure we will resolve any issue you may have. We do our utmost to provide the highest quality of Habanos cigars, but as you know these are handmade products which can sometimes be less than 100 percent perfect.
In the unlikely event that you are not completely satisfied with the condition of any of our cigars or if you receive damaged merchandise, please contact us, we will address each case individually. Once approved, you will be able to create and manage the returns through your LCDH St. Kitts shop account. Each return will be issued an RMA number which will allow you to follow the process. Returns must be approved by LCDH St. Kitts. Credit Vouchers or Refunds will only be issued once the merchandise is delivered back to us.
CUSTOMS & EXCISE DUTIES
Refunds will not be accepted for returned goods due to customs and excises duties levied on the goods at the country of importation. All rates and taxes applicable in the destination country shall be the responsibility of the customer. We suggest you contact your customs agency for further information. We will not be liable for any delay on the order delivery caused by customs services. Please note that we are not responsible for any duties, tariffs, taxes, or other restrictions imposed by the destination country. Tobacco related laws differ from one country to another and any VAT, taxes, or customs, if applicable, shall be paid upon receipt of shipment. The customer is responsible to know their own countries tobacco import laws and regulations before placing their order.
SECURE ONLINE PAYMENT
We accept Visa and American Express ONLY . Pricing and processing is in US DOLLARS. Your credit card company will convert to your local countries currency if you hold a credit card based in another currency. We do not control the exchange rate.
ANY QUESTIONS ?
If you have any problems or queries please use the online form on the Contact Us page of our website.